Privacy Policy

1. Introduction

Pixel Technology Services (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.pixelts.com, contact us, or engage our services. Please read this policy carefully. By using our website or services, you agree to the practices described herein.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and company name when you submit a contact form or request a consultation.
• Communication Records: Records of correspondence when you contact us by email, phone, or web form.
• Usage Data: IP address, browser type, pages visited, and time spent on our website, collected automatically via standard web analytics.
• Service Data: Information required to deliver managed IT services, including system configurations, network details, and account credentials, which are handled under separate service agreements.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support.
• Deliver, manage, and improve our IT services and solutions.
• Send service updates, alerts, and appointment reminders via email, phone, or SMS (with your consent).
• Send promotional communications about our services (you may opt out at any time).
• Comply with applicable laws and regulations.
• Protect the security and integrity of our systems and services.

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our business (e.g., email platforms, ticketing systems, cloud providers) under strict confidentiality obligations.
• Legal Requirements: When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Pixel Technology Services, our clients, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business assets, with appropriate notice to you.

6. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (TLS/HTTPS), access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, satisfy our legal and contractual obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage analytics. You can control cookies through your browser settings. Disabling cookies may limit some website functionality but will not affect your ability to contact us or access our services.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information, subject to legal retention requirements.
• Opt out of marketing communications at any time by emailing us or using unsubscribe links in our emails.

To exercise any of these rights, please contact us at [email protected].

11. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised “Last Updated” date. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.